Apologia Support

CD-Rom System Requirements:

Apologia CD-ROMs are fully tested, and technical support is available for Windows 98SE and greater (XP, Vista, Windows 7, and Windows 8). Apologia does not offer technical support for this producon the Macintosh or Linux platforms. However, the CD-ROMs have been fully tested on Mac OSX and higher and Linux running KDE or Gnome. Please see the read-me file on the root and .exe directories of each CD-ROM for further information.

You must have the following to use the Full Course or Multimedia Companion CDs:

 

  1. Media Player Problems
    Includes:
    1. Bad File Association
      • Movies play but animations won't
      • Animations play but movies won't
      • Sound stops part way through
      • Says it is downloading codec but doesn't come down
      • Get error "Active X Viewer not installed"
      • Missing plug-in
      • Webpage cannot be displayed
    2. Sound and/or video compression is not installed
      Includes:
      • Cannot play back the video stream: no suitable decompressor was found
      • Video portion plays but sound doesn't
      • Sound plays but video doesn't
  2. A gray box comes up instead of the table of contents
  3. Error "You do not have the appropriate license"
  4. Run time error 53 "File not found" when pressing Start the Course
  5. Findie file to fix runtime error says access denied and or cannot find c:findie.src
  6. Start page is now Highschoolscience.com instead of what I used to have
  7. Other Problems
  8. When printing, table of contents prints, not the text
  9. A white box appears in the left pane instead of the table of contents
  10. An Install on Demand message for Java Virtual Machine appears when starting the course
  11. I receive an error about about not finding an object when starting the course
  12. Run-time error 367 when trying to Print Testing Materials
  13. In Biology Module 8 the On Your Own after Pedigree doesn't allow you to click next
  14. In Module 16 the Next button displays two message boxes you have to click Ok on
  15. I bought the chemistry multimedia companion but it says Biology when the CD starts
  16. When I click on an animation or movie on the Physical Science full course CD it just pronounces the word
  17. When I click on Start the Course I get an error "Could not go to specified URL"
  18. Active Content has been disabled when trying to view the course
  19. When I click on Start the Course I get an error "Error in script on page. Access is denied"
  20. I am unable to get to the bookextras page.
  21. When I select the Table of Contents from the Full course Readme it shows me Biology.
  22. I cannot print the Biological key in Appendix A
  23. I receive an error message This program has been damaged, possibly by a bad sector of the hard drive or a virus. Please reinstall it.
  24. I cannot find figure 4.8 on the Biology 2 nd edition Multimedia Companion
  25. I want to transfer the audio CD to my iTunes
  26. When opening the course I see the HTML code
  27. I receive an error message when I attempt to play videos OR when watching an animation or video sound plays but video doesn't.
  28. My CD won't run on my MAC.
  29. I receive an error message that says: "Windows Media Player Classic has stopped working.
  30. Kapersky won't allow my CD to run.
  31. How to copy the CD to my computer?

Media Player Problems
Bad File Association
Includes

  • Movies play but animations won't
  • Animations play but movies won't
  • Sound stops part way through
  • Says it is downloading codec but doesn't come down
  • Get error "Active X Viewer not installed"
  • Missing plug-in

You can test to see if the problem is not having an association with Media Player by doing the following:

  1. Double-click on My Computer from the desktop.
  2. Right-click over the CD-Rom drive which has the CD in it and choose Find or Search.
  3. In the Named or Search for files or folders named box type .wav;.mpg;*.avi.
  4. Make sure Include Subfolders or Search Options|Advanced|Search Subfolders is checked.
  5. When the list of files appears double-click on one file of each type and make sure it appears in Media Player.

You can correct the association by doing the following:
For Windows XP:

  • Open Windows Media Player. This can be done either by going to Start>Run and entering wmplayer or from the All Programs Menu
  • Press the keys Alt+T on your keyboard. This will open a tools menu
  • Select Options
  • Select the File Types Tab
  • Click the button that says Select All
  • Click Apply then click Ok and close Windows Media Player
  • The videos should now play

For Windows Vista:

  • Click on Start in the bottom left corner of the screen and go to Default Programs.
  • Select "Set Program Access and Computer Default".
  • Choose a configuration - select Custom(click the double arrow beside custom).
  • Scroll down the list and under choose default media player, select windows media player.
  • click OK.
  • The videos should now play.

Sound and/or video compression is not installed
Includes:
Cannot play back the video stream: no suitable decompressor was found
Video portion plays but sound doesn't
Sound plays but video doesn't
To fix this sound and video compression needs to be installed. To add all the default codecs in Windows, follow these steps:

  1. In Control Panel , double-click Add/Remove Programs .
  2. On the Windows Setup tab, click Multimedia or Sounds and Multimedia, and then click Details .
  3. Click the Audio Compression and Video Compression check boxes to select them, and then click OK .
  4. Click OK .

Alternatively, if you are using Vista and the audio plays but the video does not:

  • This issue is caused by OEM versions of Vista. The following will fix the problem.
  • Download and run the file from here.

A gray box comes up instead of the table of contents

  1. Be sure Internet Explorer is NOT running.
  2. Click on the Start button.
  3. Choose Settings.
  4. Choose Control Panel.
  5. Double-click on Internet Options.
  6. Click the Settings button within Temporary Internet Files on the first tab.
  7. Click the View Files button.
  8. Click the Name column heading. If the name column heading does not appear then click View|Details.
  9. Scroll down the list of files and delete anything that starts with the letters ecb (do this by placing your pointer over the name of the file and clicking with your right mouse button, then put your pointer over the word Delete on the menu that appears, then click using your left mouse button, then click the Yes button on the message that appears).
  10. Close the window you are in by clicking the X in the upper right hand corner.
  11. Cancel the two dialog boxes.
  12. Start the course.
  13. Navigate to a page by selecting it from the table of contents.
  14. Immediately exit the course.
  15. Start the course again.
  16. Set your test answer password again using the procedure you used when you set it the first time.

If the above procedure did not fix the problem, try this one:

  • Start Internet Explorer
  • From the view menu choose Java Console. If Java Console is not listed on the menu then:
    • From the Tools menu choose Internet Options
    • Click on the Advanced Tab
    • Find the setting Java Console Enabled (requires restart) and check it
    • Exit Internet Explorer
    • Start Internet Explorer
  • A small window with Java Console in the title area should appear. If it does not then your operating system has a problem. This problem is NOT caused by the course. Most likely a program has been installed which has corrupted the Java feature of your operating system. Many times this can be fixed by installing an updated Java system. You can download a program here. Run the program and when your computer restarts the table of contents should appear.

Error "You do not have the appropriate license"
This error occurs when the Print Testing Materials button is pressed.

  1. Click the Start button.
  2. Choose Find|Files or Folders or Search|For Files or Folders
  3. In the Named or Search textbox for files or folders named box type tx32.dll.
  4. In the Look In text box be sure it says just c: (for example NOT c:my documents). If you have an option to check all local harddrives, choose that.
  5. Make sure Include Subfolders or Search Options|Advanced|Search Subfolders is checked.
  6. Choose Find Now or Search Now.
  7. If a file is found then determine where it is located. If it is not located in c:windows, c:winnt, c:windowssystem, or c:winntsystem then you should be able to figure out the program causing the difficulty. If it is a program you do not use or need then on the start button choose Settings|Control Panel|Add/Remove Programs and uninstall the program.

Run time error "File not found" when pressing Start the Course
This error occurs if your registry does not contain the correct information for Internet Explorer. This problem can be corrected by following this procedure:

  • Download the file from findie.bat
  • Choose Open or Run when asked whether you want to open/run or save the file.
  • If you are warned about a security problem you should allow the entire operation once.
  • A black window will open and display messages. When finished the window should say "Patch applied" and "Finished! Press any key to close this window". The error should no longer appear.

Findie file to fix runtime error says access denied and or cannot find c:findie.src
This error occurs if you are not logged on to XP as a user with administrative privileges. You need to log on as a user with administrative privileges to run the file.

Start page is now Highschoolscience.com instead of what I used to have

  1. Be sure Internet Explorer is NOT running.
  2. Click on the Start button.
  3. Choose Settings.
  4. Choose Control Panel.
  5. Double-click on Internet Options.
  6. On the first tab type the address you want to be your start page in the Home page section.

Other Problems
Most other problems are caused by having the incorrect version of Internet Explorer installed or not using Internet Explorer to view the course or CD.

You can determine the version of Internet Explorer by doing the following:

  1. Start the CD.
  2. When the course or multimedia page starts click on the Help menu.
  3. Choose About from the menu.
  4. Note the version number. If it is not Internet Explorer 5.00.3105.0106IC or later (a higher number) then you some things will not work correctly. You can correct this problem by installing the Internet Explorer included on the CD.

When printing, table of contents prints, not the text
This problem is caused by the table of contents frame having the focus and either clicking the printer icon on the toolbar or choosing File|Print and saying to print only the selected frame. The easiest way to print the contents of the course frame is to right-click with the mouse over the text you wish to print and left-click print on the menu that pops up. If print is not a selection (it is grayed out) then you are most likely over a link or a picture. Try moving to the very top or very bottom of the page and right-clicking again.

A white box appears in the left pane instead of the table of contents
An Install on Demand message for Java Virtual Machine appears when starting the course
I receive an error about about not finding an object when starting the course
All of these problems are because the Microsoft Java Virtual Machine is not installed. To install it follow these steps

  1. Be sure Internet Explorer is not running
  2. Click the Start button, usually located in the lower left-hand corner of the desktop
  3. Choose Run or Run Program
  4. Type d:insupportvmmsjavx86.exe where d: is the drive letter of your CDRom drive where the cd is inserted
  5. Follow the instructions to install and reboot the computer

Run-time error 367 when trying to Print Testing Materials
This problem is caused by not being logged in as an administrator under WindowsXP. You must either log in as an administrator or give your account administrator privileges.


In Biology Module 8 the On Your Own after Pedigree doesn't allow you to click next
Use the table of contents to navigate to the next section entitled More Complex Genetic Crosses

In Module 16 the Next button displays two message boxes you have to click Ok on
Click the Ok button on both the messages. This bug will be fixed in the next release.

I bought the chemistry multimedia companion but it says Biology when the CD starts
It doesn't matter how many times you proofread a product before shipping, something always seems to get missed. Hopefully, it isn't in big bold letters at the top of the first thing the customer sees when using it!

Honest, the cd is the multimedia companion for Exploring Creation with Chemistry. The lazy programmer copied and pasted and obviously missed changing the course name. He also mis-spelled the word "course" on the first CD Apologia produced, but we gave him another chance. Now we are forced to keep him on because he is the only one who has a truck to put the owner's jet skis in and out of the lake. If you think we should still punish him use the contact page to send a message asking that he be fired, scolded, or required to sing the periodic chart of the elements.

When I click on an animation or movie on the Physical Science full course CD it just pronounces the word
There are three items with this problem. Here are instructions for working around this problem:
 

Mercury movie Click on the start menu
Choose Run
type mplayer2 d:crsmercury.mpg replacing d: with the drive letter of your cd rom
Click Ok
Alpha animation Click on the start menu
Choose Run
type mplayer2 d:crsalpha.avi replacing d: with the drive letter of your cd rom
Click Ok
Beta animation Click on the start menu
Choose Run
type mplayer2 d:crseta.avi replacing d: with the drive letter of your cd rom
Click Ok


When I click on Start the Course I get an error "Could not go to specified URL"

  1. Press CTRL+SHIFT+7
  2. Find a folder named Internet Explorer and double-click on it
  3. Find a file named iexplore or iexplore.exe and double-click on it
  4. You will now find a shortcut on the desktop which will start the course when it is double-clicked


When attempting to view the course Internet Explorer gives me an error message stating that active content cannot be displayed
The following file will make the necessary changes to allow Active Content coming from the CD-ROM only to be displayed

  • Download the file here
  • Select Open when the download dialog appears
  • The program will run automatically. When it has finished it will give you a message that all of the necessary changes have been made.
  • If you notice any adverse effects from running this you can revert back to the original state by running the uninstall program located at C:AEM
  • If you do not feel comfortable running the uninstall then call 888-524-4724 for technical assistance.

When I click on Start the Course I get an error "Error in Script on Page. Line: 1 Char:1 URL:"
The following error can be caused by several possibilities.

  • If the URL has mywebsearch in it then the error is caused by the MyWebSearch bar. MyWebSearch is an "enhancement" to Internet Explorer. The program can easily be uninstalled through the Add/Remove Programs under Control Panel.
  • If the URL says index.html or index.htm then use the following steps:
    • Click on No to return to the menu from the error message.
    • Press and hold the keys CTRL-SHIFT-7. This will open a window titled Program Files.
    • Go to the Internet Explorer folder.
    • Double-click on the Internet Explorer folder to open it.
    • Inside this folder is a file titled iexplore.exe. Double-click this file. You will then be returned to the menu.
    • Close the menu and get to the Desktop.
    • Once the Desktop is up there wil be a shortcut titled AEM (coursename).
    • This shortcut will take you straight into the course thus bypassing the menu and error message

I am unable to access the bookextras website
Use one of the following links:
http://www.apologia.com/bookextras

The table of contents on my Full course CD-ROM is for Biology, but I don't own Biology.
On the General Science and Physical Science version 8.0 Full course CD-ROMs the Table of Contents available through the readme file are for Biology. We have provided the table of Contents below.
(Note: We have provided all of the courses.)
General Science Table of Contents (PDF)
Physical Science Table of Contents (PDF)
Biology Table of Contents (PDF)
Chemistry Table of Contents (PDF)
Physics Table of Contents (PDF)
Marine Biology Table of Contents (PDF)
The Human Body Table of Contents (PDF)

I am having trouble print the biological key in Appendix A for Biology 2nd Edition.
The problem is caused by Internet Explorer when attempting to print an image that spans multiple pages. You may download the PDF from the following link:
Biological Key

I receive an error message "This program has been damaged, possibly by a bad sector of the hard drive or a virus. Please reinstall it".
This problem is caused by Computer Associates PestPatrol software or by AOL Safety and Security Center.

If you have PestPatrol download the patch or upgrade to the latest version

If you have AOL Safety and Security Center you must remove the Antispyware component:

  • Choose Start
  • Choose Control Panel or Settings then Control Panel
  • Choose Add/Remove Software
  • Choose Safety and Security Uninstaller
  • Choose Change/Remove
  • Place a checkmark in AOL Spyware Protection
  • Choose Uninstall

I cannot find figure 4.8 on the Biology 2 nd edition Multimedia Companion
Figure 4.8 is mislabeled as Figure 4.5. Choose this link and you will see the animation for Figure 4.8

I want to transfer the audio CD to my iTunes
Download the file itunes.vbs
Insert your CD-ROM into the CD Drive and run itunes.vbs

When opening the course I see the HTML code
Download the file from HTML fix

I receive an error message when I attempt to play the videos.
You may receive two different types of error messages when you attempt to run the videos from the companion or Full Course CD-ROM.
Please read the appropriate error message from below.

  • I receive a page that says the web page cannot be displayed.
    For Windows XP:
    • Open Windows Media Player. This can be done either by going to Start>Run and entering wmplayer or from the All Programs Menu
    • Press the keys Alt+T on your keyboard. This will open a tools menu
    • Select Options
    • Select the File Types Tab
    • Click the button that says Select All
    • Click Apply then click Ok and close Windows Media Player
    • The videos should now play
    For Windows Vista:
    • Click on Start in the bottom left corner of the screen and go to Default Programs.
    • Select "Set Program Access and Computer Default".
    • Choose a configuration - select Custom(click the double arrow beside custom).
    • Scroll down the list and under choose default media player, select windows media player.
    • click OK.
    • The videos should now play.

    If the procedure above doesn't work, please do the following procedure for each of the following types:

    • .avi
    • .wav
    • .mpg
    • .mpeg

    • Open Control Panel. Then go to Programs and click Make a file type always open in a specific program.
    • Alternatively, in the Classic View, open Default Programs and then click Associate a file type or protocol with a program.
    • In the Set Associations folder, locate and highlight a file type by extension or protocol, and then click on Change Program button.
    • An Open With window will appear. Choose a program to open the kind of file from the list of programs available. By default, Recommended Programs is automatically expanded. However, there is more detected programs in the section of Other Programs, which can be expanded to select by clicking on Down Arrow at the end of the separator line.
    • If the program that want to used as the default program does not found, click Browse to select an executable file manually.
  • I receive an error message about a corrupted file.
    • First, open My Computer. This can be found either on your Desktop or in the Start menu. For Windows Vista it is just titled Computer
    • Find the drive starting with the label AEM_
    • Right-click over the drive and select Open (not Open Autorun)
    • For Companion CDs open the folder titled MM. For Full Course CDs open the folder titled CRS
    • For Companion CDs open the folder titled Mod01. For Full Course CDs. For either CD open any file with the title fig_
    • If this file plays properly then you will need to contact your computer manufacturer for support with this issue.
    • If the file does not play properly then please try the video files below. These files are provided by Microsoft.
    • SAMPLE.AVI
    • WNDSURF1.AVI
    • These files are from the Cds
    • fig5_4.avi
    • scientia.wav
    • If these videos do not play properly either then you will need to contact your computer manufacturer for support with this issue.
  • The audio plays but the video does not
    • This issue is caused by OEM versions of Vista. The following will fix the problem.
    • Download and run the file from here.

My CD won't run on my MAC.

  1. Insert the CD in the drive.
  2. An icon will appear on the desktop, named aem_ followed by mnemonic for the course.
  3. Double-click the icon.
  4. Double-click on the index.html file.
  5. Choose the link to view the course contents.

I get an error that says: "Windows Media Player Classic has stopped working."

Download and run FixMPC.exe

 

I get an error that says: "Windows Media Player Classic has stopped working." [fix #2]
 

When the page of links is displayed please do the following:

  • Press ALT+P
  • Choose the Advanced Tab
  • Choose Downloads on the left
  • In the box next to the magnifying glass type mpg
  • Choose Video/MPEG and click the Edit button
  • Choose Open with default Application
  • Choose Ok
  • In the box next to the magnifying glass type avi
  • Choose Video/x-msvideo and click the Edit button
  • Choose Open with default Application
  • Choose Ok
  • Choose Ok


I get an error that says: "Windows Media Player Classic has stopped working." [fix #3]

When the page of links is displayed please do the following:

  1. Open Control Panel, Programs and Features.
  2. Click on View Installed Updates wait for the list to complete loading.
  3. Choose the Security Update for Windows Vista (KB975560), Right-Click and select Uninstall, follow the instructions on screen and Restart computer when asked.
  4. Go to windows update and choose to hide the update, so it wont be installed again.

Kapersky won't allow my CD to run.

This is a problem with Kapersky. We, as the IT group, have tried to work with Kapersky but they aren't willing to help us because we aren't using their product. From our customer feedback, we have found a solution. Please turn off Kapersky, run our program, and turn Kapersky back on. You will need to do this everytime you run the CD.

Or you can make a folder and run the program from the folder. Click here for instructions

How to copy the CD to my computer?

There is a way to copy the CD onto your computer and run from the computer rather than off of the CD. You will need to make a folder on the desktop.

To do this, right-click onto a blank space on the desktop, choose New, and then Folder. Once the folder is created, you will be able to name the folder to whatever you would like. Once you have named the folder, double click on the folder to open it.

Now that the folder is made and opened, you will need to copy everything from the CD into that folder.

To do this, open My Comuter, right-click on the drive labeled "AEM_". Once you are in the folder, press CTRL+A on the keyboard, (everything should now be selected). Drag and drop the selected items into the open folder.

From now on, you will open the folder on the desktop and double-click on the autorun.exe file.