Order Processing

  • In order to serve our customers most efficiently, once your order is submitted, changes and cancellations will not be made. 
  • Orders will be processed and shipped from our Order Fulfillment Center within two business days for UPS shipments and within three business days for USPS shipments. However, during our busiest months of July, August, and September, your order will be shipped within three to four business days.
  • Orders submitted after 3:00 p.m. Eastern (M-F) will not begin processing until the next business day.

Shipping

  • Orders are shipped via UPS or USPS. 
  • UPS does not deliver to PO Boxes. Please provide a street address for UPS and, if applicable, a PO Box for USPS.  
  • The website will calculate the cost for these methods based on the weight and destination, shipping from our Fulfillment Center in WI.
  • It has been our experience that UPS is the most reliable method.
  • If you need Saturday delivery, please contact our office at 888.524.4724
  • Once your order has been shipped, you will receive an email with your tracking number(s).
  • Please note that average delivery time is based on information provided by the carrier, and does NOT include the Order Fulfillment Center processing time.

Price Adjustments

  • If you’ve placed an order directly with Apologia and see a lower price listed at www.apologia.com, we will make a price adjustment within 10 calendar days.
  • Please call Customer Service within this 10-day time frame at 888-524-4724 to request an adjustment.
  • Discounts do not stack so bundled items are excluded as well as military, ministry, missionary discounts.

Returns

  • All returns must be shipped to our warehouse within 60 days of purchase in a resalable condition. Please include a Return Form found at www.apologia.com/returns with your shipment.
  • Opened CDs/DVDs/Thumb Drives or items damaged upon return, will not be accepted for a refund.
  • Retailers/Distributors and Schools must secure prior authorization for returns from our Returns Representative.
  • Return of Sets or Bundled Products – If you purchase a bundled item with multiple pieces, you must return all pieces in resalable condition in order to receive a refund for the purchase price. If you return only a partial Set, the discounted, bundled price will be forfeited and the refund will be adjusted to reflect paying full price on the items not returned.

Shipping Promotions

Occasionally we offer special shipping promotions. In regards to these promotions, our shipping department will choose the most economical shipping method. If you choose this option, please provide an address that is suitable for both the US post office and UPS.

Please note: If you want to be assured that your order is shipped by your preferred method, please choose that option instead of the promotional shipping method. With this shipping promotion, we reserve the right to choose the shipping carrier. Free and $5 shipping applies to lower 48 states only. 

The following items are excluded from all shipping promotions:

  • All lab equipment: microscope, complete microscope set, all slide sets, all dissection sets, blood typing kit
  • Astronomy 2nd Edition Science Kit

Promotional Discounts

The following items are not subject to any additional discounts:

  • All lab equipment: microscope, complete microscope set, all slide sets, all dissection sets, blood typing kit
  • Anatomy Coloring Book – Kaplan 6th Edition
  • Astronomy 2nd Edition Science Kit
  • Constitutional Literacy DVD Series, or DVD and Workbook Set
  • How to Homeschool DVD and Workbook Set
  • I Don’t Have Enough Faith to Be an Atheist book
  • What We Believe 4-Volume Boxed Set
  • iWitness 8-Volume Boxed Set
  • Any bundled products including Basic Sets, Advantage Sets, SuperSets.